Please read the instructions carefully to complete this question:
Step 1: Visit
https://www.loom.com/ in a Google Chrome browser and install the free Loom video recorder extension.
Step 2: Review the example customer's complaint that was made by phone and then record a video response (with your face on camera) to what they say.
Step 3: Paste the Loom.com recording url in this box.
The customer called in and said "Hi, I'm not sure where my order is, but I ordered it 10 days ago and it's not here yet and I'm going live with my new website tomorrow! Where is my blog post!"